Fair Housing for Maintenance @ The Washington Inn
Jun 26 @ 9:30 am – 12:00 pm

Make sure everyone on your team receives up-to-the-minute Fair Housing training!

This program offers TWO sessions. You may register yourself, and your staff, for the appropriate AM and/or PM session.

AM Session – For Maintenance Staff
This two-hour session will help Maintenance staff understand their important role in providing Fair Housing. Residents deal with the office at the beginning of the tenancy, but after moving on site, maintenance usually has more exposure to residents and their problems on an on-going basis. 80% of Fair Housing cases come from in-place residents! Cases are often filed based on poor service, but may also be based on inconsistent service (including being too nice and showing a preference for some residents), lack of communication, or saying the wrong thing… however innocent your intentions may be! What you don’t know can cost YOU, as well as your property and your company, BIG money.

PM Session – For Managers & Admin Staff
Fair Housing is the most complex, serious, and costly issue for the rental industry today. Every person on your staff has personal liability in a complaint — as well as subjecting his or her supervisors, management company and owner to serious penalties. We will help you recognize your basic day-to-day fair housing responsibilities and show you how to respond appropriately to the many situations you may face on your property.

About the Speaker: Shawn Bankson is a partner in the Northern California office of Kimball, Tirey & St. Johnn LLP. His legal practice specializes in fair housing matters. Additionally, he is a frequent trainer for many associations and management companies throughout the state of California in the areas of fair housing and landlord/tenant law.

Snacks will be provided. Lunch is on your own.

You can register numerous people through this invitation. Click ‘Add a Guest’ on the Registration screen. You may pay with a check or with a credit card once you have completed this form.

• Parking lot at 8th and Washington is two short blocks away ($15 for all day)
(Street parking is NOT advised (high ticket potential) and more expensive for all day
• 12th Street BART Station is 2 blocks away.

Click here for complete details and online registration.

Make Ready & Preventative Maintenance @ Salvation Army Fresno Residence
Jul 10 @ 8:30 am – 4:00 pm

Effective make-ready procedures, and regular preventive maintenance and planning, will save you and your property money, time, and the inconvenience of many emergency or last-minute repairs. This will give you happy, trouble-free residents from move-in day forward.This 6-hour class is a great overview for any technician, no matter the skill level. It is designed to provide information on all aspects of make-ready procedures and explain their importance. This class also covers preventive maintenance and the troubleshooting skills needed to work on a multi-unit facility.

Topics covered: Make Ready
· Walking the Unit
· Accountability & Documentation
· Organizing the Make Ready process
· Scheduling Contractors
· Timely completion of Make Readies
· Final Inspection and follow up of the Move In

Topics covered: Preventative Maintenance
· Safety
· How Preventive Maintenance relates to resident perception
· The importance of record keeping
· Common preventive maintenance tasks in rooms and how to perform them
· Inspections and how to perform them

About the Speaker: Randy Jacobsen was a Jet Engine Mechanic with the Air Force for four years, stationed in Vietnam, Taiwan and the U.S. After the military Randy earned an A.S. degree in Mechanical Electrical Technology. He went to work as a Hospital Engineer at Methodist Hospital. Starting as a trainee, he was promoted to Chief Engineer after eight years.

After twelve years of hospital work he decided to go to work as a Supervisor for CTL Management, where he has worked for twenty-two years, two of those years as the Construction Project Manager for the Sacramento area. He has also conducted training classes on a regular basis. Randy is EPA Certified.

You can register numerous people through this invitation. Click ‘Add a Guest’ on the Registration screen. You may pay with a check or with a credit card once you have completed this form.
Please share the parking information with your registrants.

Continental breakfast will be provided. Lunch is on your own.

Thank you Salvation Army Fresno Residence for hosting this informative class! Street parking only is available for this training.

Click here for complete details and online registration.