Leadership/Customer Service

Jul
25
Wed
De-Escalating Ourselves @ The Washington Inn
Jul 25 @ 8:30 am – 12:00 pm

This 1/2-day class is designed to give you tools to help keep a level head. Whether with family, friends, coworkers, or residents, we know we will encounter conflict. Let’s take a look at how to keep our cool and minimize negative impacts without ignoring our own feelings and needs.

About the Speaker: Dawn Bacigalupi joined the John Stewart Company in 2007 in Human Resources and is now the Director of Training. She earned a Bachelor’s in History from Santa Clara University, a Teaching Credential from San Francisco State, and is a certified Professional in Human Resources (PHR). Previous to property management, she worked in HR/Training in high tech and has also taught in K-8 public schools. No matter the industry, humans of all ages seem to have similar needs – to be seen, to be heard, to be valued. As these needs are addressed with courage, there is more room for creativity and collaboration in service to others.

You can register numerous people through this invitation. Click “Add a Guest” on the Registration screen. After completing the form, you can pay with a check or credit card.

Continental breakfast will be provided. Lunch is on your own.

PARKING & TRANSPORTATION:
• Parking lots at 8th & Washington ($15/day) and 8th & Clay ($10/day) are two short blocks away
(Street parking is NOT advised (high ticket potential) and more expensive for all day
• 12th Street BART Station is 2 blocks away.

Click here for complete details and online registration.