Leadership/Customer Service

De-Escalating Ourselves @ Southlake Towers
Jul 12 @ 8:30 am – 12:00 pm

This 1/2-day class is designed to give you tools to help keep a level head. Whether with family, friends, coworkers, or residents, we know we will encounter conflict.  Let’s take a look at how to keep our cool and minimize negative impacts without ignoring our own feelings and needs.

About the Speaker: Dawn Bacigalupi joined the John Stewart Company in 2007 in Human Resources and is now the Director of Training. She earned a Bachelor’s in History from Santa Clara University, a Teaching Credential from San Francisco State, and is a certified Professional in Human Resources (PHR). Previous to property management, she worked in HR/Training in high tech and has also taught in K-8 public schools. No matter the industry, humans of all ages seem to have similar needs – to be seen, to be heard, to be valued. As these needs are addressed with courage, there is more room for creativity and collaboration in service to others.

You can register numerous people through this invitation. Click ‘Add a Guest’ on the Registration screen. You may pay with a check or with a credit card once you have completed this form.

Please share the parking information with your registrants.

Continental breakfast will be provided. Lunch is on your own.

Thank you Christian Church Homes/Southlake Tower for hosting this informative class! There are parking lots at 14th and Harrison & on 14th Street between Alice & Jackson, both within 2 blocks of the building. Additionally, 12th Street BART is five blocks away.

Click here for complete details and online registration.