Calendar

Jan
30
Wed
WEBINAR: Reducing Fair Housing Claims with Exceptional Customer Service @ WEBINAR
Jan 30 @ 1:00 pm – 3:00 pm

This interactive and didactic webinar session will provide housing services providers with an enhanced understanding of the importance of providing good customer service and strategies for developing safe relationships with residents while staying within fair housing guidelines.

Take-Aways
At the completion of this webinar, participants will be able to:
* Enhanced awareness of the characteristics of Good and Bad Customer Service.
* Identify effective Communication Skills.
* Strategies for managing difficult Resident Behaviors.
* Discuss Property Management Best Practices.
* Identify skills for developing safe relationships with residents while staying within fair housing guidelines.
* Address the 10 most common fair housing mistakes

About the Speaker: Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. After nearly 12 years of service as a Senior Resident Services Manager at the King County Housing Authority (KCHA), Mr. Rivera-Jackman has been offered the opportunity to serve as the Director of Resident Supports and Services for the Senior Housing Assistance Group (SHAG), one of the biggest and leading affordable senior housing providers in Western Washington. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession.

Click here for complete detail and online registration.

Feb
6
Wed
WEBINAR: Tax Credit Calculations & Verifications @ WEBINAR
Feb 6 @ 1:00 pm – 3:00 pm

Because we don’t do “interim’s” on a tax credit tenant, anticipating annual income (especially on move-in) is critical. This means we need consistency and accuracy in interpreting verification’s and calculating the income that is disclosed and not be tempted to over-calculate income “just to be safe”. This session will cover best practices for verification’s and calculations, what the IRS and your state monitoring agent require, and how to defend your calculations in a file audit.

About the Speaker: Since 1983, Gwen Volk has assisted owners, agents, and on-site staff in navigating the programs that provide housing for low and moderate-income families. She has served as President and CEO of a Midwest affordable housing development and management company and as chief compliance officer for a Dallas-based firm with a national portfolio. She has extensive experience in Rural Development, tax credit, bond, HOME, and Section 8 program compliance. Gwen has twice served on NAHMA’s board of directors, twice chaired the Fair Housing Committee, is the current chair of the NAHMA/NAA joint SHCM Advisory Committee, and has served on the SHCM exam-writing committee from the start. Since 2009 she has been a member of IREM’s Federal Housing Advisory Board. For the past 20 years, she has also provided training and consulting services in 36 states. Gwen holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations. She is a NAHMA-certified trainer for the CPO, FHC and ACPO courses and for the SHCM Blended Learning on-line certification course. Gwen’s webinars are interactive, informative and in demand.

Click here for complete details and online registration.

Feb
27
Wed
WEBINAR: Mental Health Crisis Planning with Residents in Affordable Housing @ WEBINAR
Feb 27 @ 1:00 pm – 3:00 pm

This interactive and didactic webinar will address how our behaviors are a demonstration of who we are and how we communicate our response to daily living. Older-adults with mental health conditions are a heterogeneous population, most of whom live and want to continue to remain in their community. Through various educational techniques, this comprehensive will provide guidelines for supporting adults with mental health conditions in the independent housing setting.

At the completion of this webinar, participants will be able to:

  1. Understand the barriers that older-adults face when accessing mental health services
  2. Identify strategies for respond to a mental health crisis
  3. Develop a plan of action for older-adults experiencing mental health Decompensation
  4. Apply appropriate housing recommendations

About the SpeakerRuben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development, and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. After nearly 12 years of service as a Senior Resident Services Manager at the King County Housing Authority (KCHA), Mr. Rivera-Jackman has accepted the opportunity to serve as the Director of Resident Supports and Services for the Senior Housing Assistance Group (SHAG), one of the largest and leading affordable senior housing providers in Western Washington. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession.

Please note: You agree to pay any fees associated with this registration and will be charged the full amount of registration for any “No-Shows” that do not cancel within three days of the event. AHMA-NCH reserves the right to cancel or reschedule the webinar. In the event of a cancellation, AHMA-NCH will issue a full refund of the registration fee, but will not be responsible for any other charges incurred by the registrant due to the cancellation of the session.

Click here for complete details and online registration.

Mar
6
Wed
WEBINAR: Fair Housing for Maintenance “Do’s & Don’ts” @ WEBINAR
Mar 6 @ 1:00 pm – 3:00 pm
Mar
27
Wed
WEBINAR: Legal Hot Topics @ WEBINAR
Mar 27 @ 1:00 pm – 3:00 pm
Apr
10
Wed
WEBINAR: Mean Girls: Bullying in Senior Housing Communities @ WEBINAR
Apr 10 @ 1:00 pm – 3:00 pm
May
29
Wed
WEBINAR: Managing the Wait List @ WEBINAR
May 29 @ 1:00 pm – 3:00 pm
Jun
26
Wed
WEBINAR: Behavioral Health Response Plan: Identifying and deescalating difficult behaviors associated with mental health decomposition @ WEBINAR
Jun 26 @ 1:00 pm – 3:00 pm
Aug
14
Wed
WEBINAR: Aging Rainbow: Addressing the Unique Aging Needs for the LBGT older adults @ WEBINAR
Aug 14 @ 1:00 pm – 3:00 pm
Sep
18
Wed
WEBINAR: Interviewing Applicants for Move-in @ WEBINAR
Sep 18 @ 1:00 pm – 3:00 pm