WEBINAR: Fair Housing for Maintenance “Do’s & Don’ts” @ WEBINAR
Mar 26 @ 1:00 pm – 3:00 pm

Maintenance personnel come into contact with residents more than anyone else on site. And if they aren’t careful, their interaction with a resident or a potential resident could be misunderstood and result in a fair housing violation. This session takes a look at typical situations where the well-intentioned maintenance person could be at risk of violating fair housing laws, ways to handle these without discriminating, and the importance of documentation.

About the Speaker: Since 1983, Gwen Volk has assisted owners, agents, and on-site staff in navigating the programs that provide housing for low and moderate-income families. She has served as President and CEO of a Midwest affordable housing development and management company and as chief compliance officer for a Dallas-based firm with a national portfolio. She has extensive experience in Rural Development, tax credit, bond, HOME, and Section 8 program compliance. Gwen has twice served on NAHMA’s board of directors, twice chaired the Fair Housing Committee, is the current chair of the NAHMA/NAA joint SHCM Advisory Committee, and has served on the SHCM exam-writing committee from the start. Since 2009 she has been a member of IREM’s Federal Housing Advisory Board. For the past 20 years, she has also provided training and consulting services in 36 states. Gwen holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations. She is a NAHMA-certified trainer for the CPO, FHC and ACPO courses and for the SHCM Blended Learning on-line certification course. Gwen’s webinars are interactive, informative and in demand.

Click here for complete details and online registration.

WEBINAR: Legal Hot Topics @ WEBINAR
Mar 27 @ 1:00 pm – 3:00 pm

Owners of rental property in California face one of the most challenging housing markets in the country and are constantly being subjected to serious liability claims. Unfortunately, many owners and property managers are not aware of the issues and how they are able to be prevented until they find themselves facing costly and arduous lawsuits. A good exercise to ask yourself at least once a week: Is there anything I did or didn’t do that could lead to legal problems? What have I learned? What would the reasonable person be expected to do in my circumstances? What could I do differently in the future? In this training, we will guide you through a myriad of situations in which you can significantly reduce your liability simply through being informed.

About the Speaker: Shawn Bankson is a partner in the Northern California office of Kimball, Tirey & St. Johnn LLP. His legal practice specializes in fair housing matters. Additionally, he is a frequent trainer for many associations and management companies throughout the state of California in the areas of fair housing and landlord/tenant law.

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WEBINAR: Mean Girls: Bullying in Senior Housing Communities @ WEBINAR
Apr 10 @ 1:00 pm – 3:00 pm

The unwanted turned away from cafeteria or community room tables during events. Fistfights breaking out at karaoke. Dances creating a breeding grounds for gossip and cruelty. It’s becoming clear that independent and long term care communities have a bullying problem on its hands. What many find surprising is that the perpetrators and victims alike are senior citizens. About 1 in 5 seniors encounters bullying. It is believed that it is an outgrowth of frustrations characteristic in communal settings, as well a reflection of issues unique to getting older. Many elderly see their independence and sense of control disappear and, for some, becoming a bully can feel like regaining some of that lost power. It makes them feel very out of control, and the way they sort of get on top of things and make their name in this new world is intimidating, picking on people, gossiping. There is far less recognition of bullying as a problem among seniors compared with young people. Even among those who have been called bullies, many are unaware how problematic their behavior is until it’s labeled. This interactive and didactic webinar will focus attention on this often invisible problem in senior living communities.

At the completion of this webinar, participants will be able to:

  1. Describe the characteristics of bullying behaviors
  2. Learn the five different types of bullies
  3. Understand the psycho-social impacts of bullying behaviors
  4. Identify Organizational interventions that may help minimize bullying among older-adults
  5. Pinpoint skills to share with older-adults to avoid them from being bullying targets.

About the Speaker: Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development, and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. After nearly 12 years of service as a Senior Resident Services Manager at the King County Housing Authority (KCHA), Mr. Rivera-Jackman has accepted the opportunity to serve as the Director of Resident Supports and Services for the Senior Housing Assistance Group (SHAG), one of the largest and leading affordable senior housing providers in Western Washington. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession.

Click here for complete details and online registration.

WEBINAR: Managing the Wait List @ WEBINAR
May 22 @ 1:00 pm – 3:00 pm
WEBINAR: Behavioral Health Response Plan: Identifying and deescalating difficult behaviors associated with mental health decomposition @ WEBINAR
Jun 26 @ 1:00 pm – 3:00 pm
WEBINAR: Aging Rainbow: Addressing the Unique Aging Needs for the LBGT older adults @ WEBINAR
Aug 14 @ 1:00 pm – 3:00 pm
WEBINAR: Interviewing Applicants for Move-in @ WEBINAR
Sep 18 @ 1:00 pm – 3:00 pm
WEBINAR: Medical Deductions @ WEBINAR
Sep 25 @ 1:00 pm – 3:00 pm
WEBINAR: Developing Empathy in Affordable Housing Communities for Residents living with mental health conditions @ WEBINAR
Oct 23 @ 1:00 pm – 3:00 pm
WEBINAR: EIV Income Discrepancies @ WEBINAR
Nov 13 @ 1:00 pm – 3:00 pm