Calendar

Jan
18
Fri
Preparing for REAC @ Serna Village
Jan 18 @ 8:30 am – 4:30 pm

REAC does not stand for Really Easy and Clear!

Get REAC-READY for one of the most subjective inspections you will experience.  We will walk through the entire UPCS protocol process and the “key” word will be “Prioritize.”  Learn from the mistakes of others to get improved REAC scores that reflect well on your property and your staff.

Don’t get caught up in REAC complacency. Put away your paint brushes and let’s ‘Prioritize.”

Remember to bring your pen and paper to this event.

About the Speaker: Dan Getreu, from Housing Safety Group, is a Retired Fire Captain with over 20 years as a Fire Investigator, and Life Safety and Code Enforcement Inspector.  He has been a Certified HUD REAC Inspector for 9 years. He has been a FEMA Disaster Housing Inspector for 12 years.  He is currently HQS Certified and an On-Call Insurance Inspector for fire loss and liability.

Andy Miller, Housing Safety Group, Field Operations/Training Manager, Texas and Southeastern U.S.
Life Safety Consultant for 6 years, HUD REAC Inspector for 8 years, FEMA Disaster Inspector for 10 years. Industry Construction Inspector for 19 years.

You can register numerous people through this invitation. Click ‘Add a Guest’ on the Registration screen. You may pay with a check or with a credit card once you have completed this form.

Continental breakfast will be provided. Lunch is on your own.

Thank you Mercy Housing & Serna Village for hosting this informative class!

Click here for complete details and online registration.

Jan
23
Wed
NAHMT Certification Class: 6-Hour Electrical training @ The Washington Inn
Jan 23 @ 8:30 am – 4:30 pm

This 6-hour class is an introduction and overview to Electricity, how it works, and how it is measured using the functions of Voltage – Amperage – Watts – Resistance. Ohms law and its applications will assist in defining and understanding troubleshooting components. The basics of electrical circuits, typical residential wiring, breakers, service box connections, grounding wires and cable color and insulation codes will be covered. Additional topics include: safety, American wire gauge and amperage, OSHA, and basic techniques of electrical troubleshooting. **(Hands-On available if Appliances are provided)**

Topics covered in this class will include:
• Safety – Lock-out / Tag-out procedures
• AWG and other common uses of the National Electrical Code
• Wires, Cables, and insulation color coding
• Fundamentals of Ohm’s Law and how to use it.
• The differences between AC versus DC power
• Differences between Series and Parallel circuits, and reading schematics
• Basic wiring and Three way and Four way lighting switches
• Troubleshooting typical residential circuits and electrical components

About the Speaker:Jose Turcios (Rigo) has been performing various roles in maintenance since 1985. He has held many positions, up to and including Chief Engineer, while working for the Embassy Suites and the Marriott Corporation.

You can register numerous people through this invitation. Click “Add a Guest” on the Registration screen. After completing the form, you can pay with a check or credit card.

Continental breakfast will be provided. Lunch is on your own.

Click here for complete details and online registration.

Jan
30
Wed
WEBINAR: Reducing Fair Housing Claims with Exceptional Customer Service @ WEBINAR
Jan 30 @ 1:00 pm – 3:00 pm

This interactive and didactic webinar session will provide housing services providers with an enhanced understanding of the importance of providing good customer service and strategies for developing safe relationships with residents while staying within fair housing guidelines.

Take-Aways
At the completion of this webinar, participants will be able to:
* Enhanced awareness of the characteristics of Good and Bad Customer Service.
* Identify effective Communication Skills.
* Strategies for managing difficult Resident Behaviors.
* Discuss Property Management Best Practices.
* Identify skills for developing safe relationships with residents while staying within fair housing guidelines.
* Address the 10 most common fair housing mistakes

About the Speaker: Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. After nearly 12 years of service as a Senior Resident Services Manager at the King County Housing Authority (KCHA), Mr. Rivera-Jackman has been offered the opportunity to serve as the Director of Resident Supports and Services for the Senior Housing Assistance Group (SHAG), one of the biggest and leading affordable senior housing providers in Western Washington. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession.

Click here for complete detail and online registration.

Feb
5
Tue
Kitchen & Laundry Appliance Repair @ Serna Village
Feb 5 @ 8:30 am – 4:30 pm

This 6-hour class is designed as an in-depth overview of the workings and repair of refrigerators, washers, dryers, dishwashers, ranges (gas or electric), and disposals. Attendees will learn the most common service requests for these appliances, along with the solutions for each.

About the Speaker: Jose Turcios (Rigo) has been performing various roles in maintenance since 1985. He has held many positions, up to and including Chief Engineer, while working for the Embassy Suites and the Marriott Corporation.

You can register numerous people through this invitation. Click ‘Add a Guest’ on the Registration screen. You may pay with a check or with a credit card once you have completed this form.
Please share the parking information with your registrants.

Continental breakfast will be provided. Lunch is on your own.

Thank you Mercy Housing & Serna Village for hosting this informative class!

Click here for complete details and online registration.

Feb
6
Wed
WEBINAR: Tax Credit Calculations & Verifications @ WEBINAR
Feb 6 @ 1:00 pm – 3:00 pm

Because we don’t do “interim’s” on a tax credit tenant, anticipating annual income (especially on move-in) is critical. This means we need consistency and accuracy in interpreting verification’s and calculating the income that is disclosed and not be tempted to over-calculate income “just to be safe”. This session will cover best practices for verification’s and calculations, what the IRS and your state monitoring agent require, and how to defend your calculations in a file audit.

About the Speaker: Since 1983, Gwen Volk has assisted owners, agents, and on-site staff in navigating the programs that provide housing for low and moderate-income families. She has served as President and CEO of a Midwest affordable housing development and management company and as chief compliance officer for a Dallas-based firm with a national portfolio. She has extensive experience in Rural Development, tax credit, bond, HOME, and Section 8 program compliance. Gwen has twice served on NAHMA’s board of directors, twice chaired the Fair Housing Committee, is the current chair of the NAHMA/NAA joint SHCM Advisory Committee, and has served on the SHCM exam-writing committee from the start. Since 2009 she has been a member of IREM’s Federal Housing Advisory Board. For the past 20 years, she has also provided training and consulting services in 36 states. Gwen holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations. She is a NAHMA-certified trainer for the CPO, FHC and ACPO courses and for the SHCM Blended Learning on-line certification course. Gwen’s webinars are interactive, informative and in demand.

Click here for complete details and online registration.

Feb
13
Wed
Fair Housing for Maintenance @ The Washington Inn
Feb 13 @ 9:30 am – 12:00 pm

Make sure everyone on your team receives up-to-the-minute Fair Housing training!

This program offers TWO sessions. You may register yourself, and your staff, for the appropriate AM and/or PM session.

AM Session – For Maintenance Staff
This two-hour session will help Maintenance staff understand their important role in providing Fair Housing. Residents deal with the office at the beginning of the tenancy, but after moving on site, maintenance usually has more exposure to residents and their problems on an on-going basis. 80% of Fair Housing cases come from in-place residents! Cases are often filed based on poor service, but may also be based on inconsistent service (including being too nice and showing a preference for some residents), lack of communication, or saying the wrong thing… however innocent your intentions may be! What you don’t know can cost YOU, as well as your property and your company, BIG money.

PM Session – For Managers & Admin Staff
Fair Housing is the most complex, serious, and costly issue for the rental industry today. Every person on your staff has personal liability in a complaint — as well as subjecting his or her supervisors, management company and owner to serious penalties. We will help you recognize your basic day-to-day fair housing responsibilities and show you how to respond appropriately to the many situations you may face on your property.

About the Speaker: Shawn Bankson is a partner in the Northern California office of Kimball, Tirey & St. Johnn LLP. His legal practice specializes in fair housing matters. Additionally, he is a frequent trainer for many associations and management companies throughout the state of California in the areas of fair housing and landlord/tenant law.

Snacks will be provided. Lunch is on your own.

You can register numerous people through this invitation. Click ‘Add a Guest’ on the Registration screen. You may pay with a check or with a credit card once you have completed this form.

PARKING & TRANSPORTATION:
• Parking lots at 8th & Washington ($15/day) and 8th & Clay ($10/day) are two short blocks away
Street parking is NOT advised (high ticket potential) and more expensive for all day
• 12th Street BART Station is 2 blocks away.

Click here for complete details and online registration.

Fair Housing for Managers/Admin @ The Washington Inn
Feb 13 @ 1:30 pm – 4:30 pm

Make sure everyone on your team receives up-to-the-minute Fair Housing training!

This program offers TWO sessions. You may register yourself, and your staff, for the appropriate AM and/or PM session.

AM Session – For Maintenance Staff
This two-hour session will help Maintenance staff understand their important role in providing Fair Housing. Residents deal with the office at the beginning of the tenancy, but after moving on site, maintenance usually has more exposure to residents and their problems on an on-going basis. 80% of Fair Housing cases come from in-place residents! Cases are often filed based on poor service, but may also be based on inconsistent service (including being too nice and showing a preference for some residents), lack of communication, or saying the wrong thing… however innocent your intentions may be! What you don’t know can cost YOU, as well as your property and your company, BIG money.

PM Session – For Managers & Admin Staff
Fair Housing is the most complex, serious, and costly issue for the rental industry today. Every person on your staff has personal liability in a complaint — as well as subjecting his or her supervisors, management company and owner to serious penalties. We will help you recognize your basic day-to-day fair housing responsibilities and show you how to respond appropriately to the many situations you may face on your property.

About the Speaker: Shawn Bankson is a partner in the Northern California office of Kimball, Tirey & St. Johnn LLP. His legal practice specializes in fair housing matters. Additionally, he is a frequent trainer for many associations and management companies throughout the state of California in the areas of fair housing and landlord/tenant law.

Snacks will be provided. Lunch is on your own.

You can register numerous people through this invitation. Click ‘Add a Guest’ on the Registration screen. You may pay with a check or with a credit card once you have completed this form.

PARKING & TRANSPORTATION:
• Parking lots at 8th & Washington ($15/day) and 8th & Clay ($10/day) are two short blocks away
Street parking is NOT advised (high ticket potential) and more expensive for all day
• 12th Street BART Station is 2 blocks away.

Click here for complete details and online registration.

Feb
19
Tue
NAHMT Certification Class: 6-Hour Plumbing Training @ The Washington Inn
Feb 19 @ 8:30 am – 4:30 pm

This 6-hour class is designed as an in-depth overview of the workings and repair of refrigerators, washers, dryers, dishwashers, ranges (gas or electric), and disposals. Attendees will learn the most common service requests for these appliances, along with the solutions for each.

About the Speaker: Jose Turcios (Rigo) has been performing various roles in maintenance since 1985. He has held many positions, up to and including Chief Engineer, while working for the Embassy Suites and the Marriott Corporation.

You can register numerous people through this invitation. Click ‘Add a Guest’ on the Registration screen. You may pay with a check or with a credit card once you have completed this form.
Please share the parking information with your registrants.

Continental breakfast will be provided. Lunch is on your own.

Click here for complete details and online registration.

Feb
27
Wed
WEBINAR: Mental Health Crisis Planning with Residents in Affordable Housing @ WEBINAR
Feb 27 @ 1:00 pm – 3:00 pm

This interactive and didactic webinar will address how our behaviors are a demonstration of who we are and how we communicate our response to daily living. Older-adults with mental health conditions are a heterogeneous population, most of whom live and want to continue to remain in their community. Through various educational techniques, this comprehensive will provide guidelines for supporting adults with mental health conditions in the independent housing setting.

At the completion of this webinar, participants will be able to:

  1. Understand the barriers that older-adults face when accessing mental health services
  2. Identify strategies for respond to a mental health crisis
  3. Develop a plan of action for older-adults experiencing mental health Decompensation
  4. Apply appropriate housing recommendations

About the SpeakerRuben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development, and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. After nearly 12 years of service as a Senior Resident Services Manager at the King County Housing Authority (KCHA), Mr. Rivera-Jackman has accepted the opportunity to serve as the Director of Resident Supports and Services for the Senior Housing Assistance Group (SHAG), one of the largest and leading affordable senior housing providers in Western Washington. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession.

Please note: You agree to pay any fees associated with this registration and will be charged the full amount of registration for any “No-Shows” that do not cancel within three days of the event. AHMA-NCH reserves the right to cancel or reschedule the webinar. In the event of a cancellation, AHMA-NCH will issue a full refund of the registration fee, but will not be responsible for any other charges incurred by the registrant due to the cancellation of the session.

Click here for complete details and online registration.

Mar
6
Wed
WEBINAR: Fair Housing for Maintenance “Do’s & Don’ts” @ WEBINAR
Mar 6 @ 1:00 pm – 3:00 pm