WEBINAR: Building the Four T’s of Resident Engagement: Trust, Time, Transparency, Technology

WEBINAR: Building the Four T’s of Resident Engagement: Trust, Time, Transparency, Technology

December 18, 2019 @ 1:00 pm – 3:00 pm

This session will provide resident engagement strategies including interactive exercises to elicit experiences from the participants. Strategies will be identified for getting out from behind your desk to engage face-to-face with your residents to learn their baseline and “normal” behaviors. In addition, understand the importance of developing relationships and empowering residents to build community and participate in events will be explored as a way of decreasing social isolation and enriching their quality of life.

Session Take-Aways

  1. Increased awareness of Resident Demographic Trends.
  2. Enhanced understanding of the benefits of resident engagement and community building.
  3. Recognize practical strategies for engaging residents more effectively.
  4. Share potential community building activities
  5. Funding opportunities

About the Speaker: Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development, and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. After nearly 12 years of service as a Senior Resident Services Manager at the King County Housing Authority (KCHA), Mr. Rivera-Jackman has accepted the opportunity to serve as the Director of Resident Supports and Services for the Senior Housing Assistance Group (SHAG), one of the largest and leading affordable senior housing providers in Western Washington. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession.

Please note: You agree to pay any fees associated with this registration and will be charged the full amount of registration for any “No-Shows” that do not cancel within three days of the event. AHMA-NCH reserves the right to cancel or reschedule the webinar. In the event of a cancellation, AHMA-NCH will issue a full refund of the registration fee, but will not be responsible for any other charges incurred by the registrant due to the cancellation of the session.

Click here for complete details and online registration.