WEBINAR: Fair Housing 101: The Basics

WEBINAR: Fair Housing 101: The Basics

April 7, 2021 @ 12:00 pm – 1:30 pm

Avoid the 10 Most Common Fair Housing Mistakes.  Make sure everyone on your team receives up-to-the-minute Fair Housing training!

Fair Housing is the most complex, serious, and costly issue for the rental industry today.  Every person on staff haspersonal liabilityin a complaint — as well as subjecting his or her supervisors, management company, and owner to serious penalties.

While there can be fair housing pitfalls in attracting, interviewing, and processing new applicants, 80% of Fair Housing cases come from in-place residents!  Cases are often filed based on poor service, but they may also be based on inconsistent service (including being  too nice and showing a preference for some residents over others), lack of communication, or saying the wrong thing – however innocent your intentions may be!

What you don’t know can cost YOU, along with your property and your company,BIG money.

This webinar will help you recognize your basic day-to-day fair housing responsibilities and show you how to respond appropriately to the many situations you may face inmanagement and maintenanceon your property.


  • Enhance awareness of the Federal and State Fair Housing Laws
  • Explore the 10 most common Fair Housing mistakes

About Your Instructor: Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 30+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development, and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. After nearly 12 years of service as a Senior Resident Services Manager at the King County Housing Authority (KCHA), Mr. Rivera-Jackman has accepted the opportunity to serve as the Director of Resident Supports and Services for the Senior Housing Assistance Group (SHAG), one of the largest and leading affordable senior housing providers in Western Washington. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession.

Click here for complete details and online registration.