HUD’s notice FHEO-2020-01 advises owners and managers on how to evaluate and approve or deny an applicant’s or resident’s reasonable accommodation request for an assistance animal. Find out what HUD says about on-line verifications and websites that sell ESA certifications. Learn the steps HUD recommends for processing requests for service animals versus requests for emotional support animals and requests for animals “commonly kept in households” versus requests for “unique animals”. Learn how to revise your current policies and procedures in order to utilize the guidance to the benefit of your property, your residents and your management team.
About the Speaker: Since 1983, Gwen Volk has assisted owners, agents, and on-site staff in navigating the programs that provide housing for low and moderate-income families. She has served as president and CEO of a Midwest affordable housing management company, as chief compliance officer for a Dallas-based firm, and has provided training and consulting services in 36 states. Gwen is a nationally recognized expert in tax credit, bond, HOME, HUD and Rural Development program compliance. She has twice served on NAHMA’s board of directors and has also served on the board of the NAHMA Education Foundation. She has chaired NAHMA’s Certification Review Board, Fair Housing, Education and Training, and SHCM Advisory Committees, and has been a member of the SHCM exam-writing committee from the start. Since 2009 Gwen has served on IREM’s Federal Housing Advisory Board and previously chaired IREM’s Ethics Hearing and Discipline Board. Gwen holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations. She is a NAHMA-certified trainer for the CPO, FHC and BCD (formerly ACPO) courses and for the SHCM Blended Learning on-line certification course. Gwen’s classes are interactive, informative and in demand.
Please note: If you register for this event, you are giving your consent to be photographed. No recording is permitted without prior permission from the speaker and AHMA-NCH. You also agree to pay any fees associated with this registration and will be charged the full amount of registration for any “No-Shows” that do not cancel in advance.
AHMA-NCH reserves the right to cancel or reschedule the seminar. In the event of a cancellation, AHMA-NCH will issue a full refund of the registration fee, but will not be responsible for any other charges incurred by the registrant due to the cancellation of the session.
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