With bed bugs on the rise, this webinar session will guide you in helping your residents identify preventive measures, and address problems related to bed bug infestation. Attendees will learn about the importance of implementing a housing management and service coordinator team approach to preventing, assessing, and intervening in the event of bed bug infestation, along with strategies to make combating infestation a smooth process for residents.
Learning Objectives — Participants will be able to:
Increase their knowledge about bedbugs
Understand the role of the service coordination in preventing bedbug infestations
Identify prevention strategies
Enhance their awareness of Integrated Pest Control Management (IPM)
About Your Instructor: Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 30+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development, and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. After nearly 12 years of service as a Senior Resident Services Manager at the King County Housing Authority (KCHA), Mr. Rivera-Jackman has accepted the opportunity to serve as the Director of Resident Supports and Services for the Senior Housing Assistance Group (SHAG), one of the largest and leading affordable senior housing providers in Western Washington. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession.
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