Resident Assistance Opportunity: IRS Direct File Pilot

Resident Assistance Opportunity: IRS Direct File Pilot

Please share with your residents that the IRS has a new service that they are piloting for this tax season. IRS Direct File pilot is a free, mobile-friendly, tool for filing taxes. It is available in English and Spanish with live in-app customer service. Eligibility is limited to taxpayers with simple tax situations in twelve participating states. Participants will be screened by Direct File to make sure they are eligible before they invest the time in preparing a return, but generally people are eligible if:

  • They have income from an employer, Social Security, unemployment insurance, or investment income of less than $1,500.
  • They can claim the Child Tax Credit and the Earned Income Tax Credit.
  • Live in a participating state—California, Arizona, New York, Massachusetts, Florida, New Hampshire, Nevada, South Dakota, Tennessee, Texas, Washington, and Wyoming.
  • Individuals can check their eligibility to participate in the pilot by visiting the Direct File eligibility checker.

See additional information below!

IRS Direct File Outreach Opportunities

Introducing IRS Direct File: a new tax filing service that allows people to file their taxes for free, directly with the IRS. Direct File is available now, and we need your help getting the word out about this service. It is important to act quickly, as filing season ends on April 15th. This new service from the IRS is already saving people time and money.

What is Direct File?

Direct File is a new IRS service that allows eligible people to prepare and file their tax return online, for free, directly with the IRS – saving them time and money. Learn more and file your taxes at:

People can use Direct File if they meet this year’s eligibility requirements. The following tax situations are supported:

  • IRS Direct File is a groundbreaking new service that lets people file their taxes for free directly with the IRS from their smartphone or personal computer.
  • Direct File is available in English and Spanish and is simple, secure, and always free. Support is available via live chat and with dedicated IRS support specialists.
  • IRS Direct File is a sleek, modern, and easy-to-use service that is saving people time and money. It is just one example of how the IRS is using Inflation Reduction Act funding to provide world-class customer service.
  • Direct File is available now to eligible people through April 15. Head to to get started!
How You Can Help Get the Word Out!
Hold events in your community – you can do these events on your own using the Direct File YouTube video or you can collaborate with other organizations working to support Direct File. Please reach out to Rebecca Thompson with the US Treasury Department’s stakeholder engagement team if you would like to work on an in-person or virtual event on Direct File!
Send an email to your communities in pilot eligible states – we know that people are more likely to take action when hearing directly from trusted organizations, partners, and messengers.
Text campaigns work – reaching out to your community with short reminders is a fantastic way to raise awareness and encourage people to file with Direct File.
Post on social media – let your community know through social media (Twitter/X, Facebook, Instagram, LinkedIn, etc.) that Direct File is open for them to use. Consider our outreach graphics and explainer videos.
Connect with other organizations doing Direct File outreach – we want to make sure people in all communities in the participating states are aware of this new service that will benefit them.
Go on TV and radio, or write an op ed to promote this new service – getting the word out to people in your community about this new opportunity is so important, especially for them to see on their local TV stations and through local radio, or to read about it in a newspaper.
Put a Direct File button (example below) or link on your website and include it in your newsletters – this way people can directly click to access the service. This could include letting them know that Direct File is a new IRS service that allows eligible people to prepare and file their tax return online, for free, directly with the IRS – helping people save time and money.
File your taxes with IRS Direct File
Need More Information?

Treasury and the IRS have a wealth of information available for you and your community members on this new service, including helpful videos you can use to promote this new service. Key links are below, but if you have questions or additional needs, please reach out to the IRS Direct File team at